How can we help You?

Delivery Options

We offer free Royal Mail Tracked Special Delivery on all orders over £100.
For orders under £100, a Standard Royal Mail delivery fee of £4.99 will be applied at checkout.
If your scheduled delivery date falls on a Sunday, Bank Holiday, or any other public holiday,
your order will be delivered on the next available working day.
Please note: Once you have submitted your order we will not be able to make any changes, this
includes the delivery option and combining delivery charges for multiple orders.
Collections
For collections, please contact support@zephyrtechnology.co.uk prior to placing your order.

Tracking Delivery?

Once your order has been dispatched, you’ll receive a shipping confirmation email
containing your Royal Mail tracking number. You can use this number to track your parcel
directly via the Royal Mail Tracking website.
You can also find your tracking number in your Order History under My Account by
selecting Track Your Order.
Royal Mail will often send you updates as your delivery progresses. If you’re not home
when delivery is attempted, they’ll leave a card or email with instructions on how to
rearrange delivery or collect your parcel.
Please note: If an incorrect email address was entered at checkout, we won’t be able to
send you tracking information or delivery updates

While we aim to deliver your order on time, there may be occasional delays due to
circumstances beyond our control. These may include:

  • Peak periods – During particularly busy times, a high volume of orders may cause
    slight delays in dispatch and delivery.
  • System updates – From time to time, essential maintenance or updates to our
    systems may temporarily impact order processing times.
  • Severe weather – Adverse weather conditions can affect courier services and lead
    to delays in shipping.
    Rest assured, we’ll keep you updated via email regarding the status of your order

Once you’ve placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you an email when the order has been processed and your tracking details, so
you can keep an eye on the shipment. The tracking information can also be found in your order history.
If you aren’t receiving emails from us, please check your junk folder and add us to your safe list.
Please note If you have entered the wrong email address whilst checking out, sadly we will not be able to send email to you about that order. We also will not be able to retrospectively update
your email address. During cases where you need to change your email address (as a result of a typo or if you have changed em

Our delivery partners will make up to three attempts to deliver your order. In some cases, they may experience difficulties locating or accessing the delivery address. If all delivery attempts are unsuccessful, the parcel will be returned to us.
Occasionally, parcels may be damaged in transit, which can also prevent successful delivery.
You can check the status and reason for return by using the tracking link provided in your
dispatch confirmation email.
If the courier is unable to complete the delivery, they’ll typically leave a card or notification
indicating that the parcel is being returned.
Please note: Once a parcel has been returned to us, we are unable to resend it. Instead, a full refund will be issued once our warehouse team has received and processed the return.

For most orders, our delivery partners will keep you informed throughout the process by sending email or text updates as your parcel moves through the network. In many cases, you’ll also receive an estimated delivery window, so you can plan to be available or arrange for someone to accept the delivery.
For standard-sized items, if no one is available at the delivery address, the courier may try to leave the parcel with a neighbour or in a safe place. They’ll notify you either by email or by leaving a card at your address.
If there’s no secure location available, you’ll receive a notification about the missed delivery, and a redelivery attempt will typically be made the following working day.
For larger or heavier items—such as furniture or appliances—you’ll usually receive a message in advance to schedule a suitable delivery time with the courier.

1 – Checking Your Estimated Delivery Date
Your estimated delivery date will be shown in the order confirmation and dispatch emails we send you. This estimate is based on the time your order was placed and the delivery option you
selected (such as Next Day Delivery).
Please note: This is an estimated date and not a guaranteed delivery time. While we do our best to ensure your order arrives on or before this date, delays may occur, especially during busy periods or adverse weather conditions.
2 – My Order Has Been Shipped, But I Haven’t Received It Yet
Once your order is on its way, you’ll receive a dispatch confirmation email with your Royal Mail tracking number. You can use this number to follow your parcel’s progress directly on the Royal Mail Tracking page.
You can also find your tracking information by logging into your account and visiting the Order History section, then clicking Track Your Order.
Royal Mail typically sends tracking updates via email, so you’ll be kept informed as your parcel moves through their network. If no one is available to receive the delivery, Royal Mail will usually leave a “Something for You” card or notify you by email with next steps, which may include redelivery or collection options.

What Payment Options are accepted?

We accept most well known payment methods:
• American Express (AMEX)
• Maestro
• Mastercard
• PayPal
• VISA
• VISA Debit
• VISA Electron
The Payment Pages used on our site are secure – you can safely enter your card details to pay for your order.
There might be some exceptions where certain payment methods won’t be available and
certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can’t be paid with PayPal.

Payment Authentication (3D Secure)
To help prevent fraud and protect your personal information, many card issuers use payment authentication systems, often referred to as 3D Secure. This may appear as Verified by Visa, Mastercard Identity Check, or a similar service depending on your card provider.
These systems require you to verify your identity—usually by entering a password, code, or using your bank’s app—during the checkout process when shopping online.
How to Register for Payment Authentication
 To activate this feature, visit your card provider’s website and follow the instructions to set up payment authentication. You’ll typically need to enter your card details and create a secure password or enable identity verification through your banking app.
Once registered, you’ll be asked to verify your identity each time you make online purchases with participating retailers.
Need Help?
If you have questions or encounter issues with the authentication process, please contact your card issuer directly, as they manage the security and verification steps.
If your card is declined during checkout:

  • Double-check that all billing details are entered correctly.
  •  Try using the same card again or attempt payment with a different card.
  • If the issue continues, reach out to your bank or card provider for support.

    Please note: We don’t have access to or control over the payment authentication process, so we’re unable to assist with verification issues.
    Your order will only be confirmed once we receive payment authorisation from your card issuer.

We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-5 working days.
In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

If you need to make any changes to your order or wish to cancel it after it has been placed, please contact us as soon as possible. Contact details can be found on the Contact page.

We don’t directly offer these services, but sometimes they are available via third party companies such as Unidays or Blue Light. We would recommend you search for us directly on those platforms for further clarity and support as these codes are managed externally, and their terms and conditions can be found on the respective discount provider’s website.
For any issues related to third-party discount codes, we recommend reaching out directly to the discount provider for further support. To ensure you have the most accurate information, we also suggest searching for our offers directly on these platforms.

I’ve received the wrong item

Please reach out to our customer service team on the contact page within 30 days of receiving your order and provide the full details of the incorrect item you received so we can look into the issue.
To help us resolve the matter quickly, include a clear photo of the product, showing the tags and item code.
Kindly note that certain products may appear slightly different in colour or style compared to the online images. When this applies, it will be stated in the product description, so we recommend reviewing this information before getting in touch.

If you discover a fault with an item you’ve received:
For online purchases, please e-mail our Customer service team via the contact page and share the details of the product and the issue so we can review it for you.
When you contact us, be sure to include clear photos that show the fault, as this will help us assist you more effectively.
Please note that all returned items are inspected. If the issue is found to be the result of damage or normal wear and tear, the item will be sent back to you.

If your item appears to have a manufacturing fault within 30 days of purchase, please email our Customer Service team using the email address provided on our Contact Us page and include clear photos of the item and the issue.
Please note that all returned items are assessed upon arrival. If the issue is not confirmed to be a manufacturing fault and is instead the result of wear and tear, the item will be sent back to you.
Anything reported after 30 days will need to be taken directly to the manufacturer, as any warranty beyond this period is covered under the manufacturer’s warranty.

I need to return an order I bought online

If you wish to return an order, please note that we can only accept items that are unused, unopened, and in their original sealed packaging. Any return received in a used or damaged condition, or with any seals broken, will be sent back to you and no refund will be issued.
Our return window is 30 days, and you must email our Customer Service team (email address listed on our Contact page) within this cooling-off period to request a return. A £4.99 delivery fee will be deducted from your refund. You may choose to use your own courier for a more secure return method; once you contact us, we will email you the full return address.
Please be aware that refunds are only processed once the item has been received and inspected. If your return parcel is lost in transit, it is your responsibility to raise a claim with the courier, as we cannot be held liable for items lost during return shipping.

No, we do not exchange items.
In the event you change your mind, you may be able to return an online item for a full refund. Please check our policies for further information.

No. Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.

How Will I receive a refund?

We aim to process all returns as quickly as we can so that you receive your refund promptly. A confirmation email is normally sent within one week after we receive your returned item, although in some cases it may take a little longer.
If you paid for your order partially or entirely with a gift card or eVoucher, your refund will be issued back in the form of a gift card or eVoucher up to the amount originally covered by it. Any remaining balance due will then be refunded to the other payment method(s) used on the order.

Please allow up to 7 days for your items to be inspected and any refunds to be issued. You’ll usually be able track the progress of your return, if you have tracking details from the carrier.
You will be sent an ‘Order cancelled’ email once the refund has been processed, this can take between 2-5 working days to show in your account. Any refunds will be refunded to the same payment method you used when you placed the order.

Please allow 7 working days for the refund to appear in your bank account.

Who we are?

By accessing our Website and/or placing an order for goods, you agree to be bound by these Terms and Conditions. Please read them carefully before using the Website or making any purchase.
You should keep a copy of these Terms for future reference. If you have any questions regarding the Website, please contact our Customer Service team using the email address provided on the Contact Us page.

Definitions

Term

Meaning

Customer / You

The individual accessing and/or using the Website

Website

Our online storefront: www.zephyrtechnology.co.uk

Seller / Us / We

Zephyr Corp Ltd, registered in England and Wales.
Company Number: 15640926
Registered Office: 124 City Road, London, EC1V 2NX

Website Operator

Zephyr Corp Ltd, responsible for operating and maintaining the Website

FAQs