Our Policies - Zephyr Technology

Privacy Policy — Zephyr Technology

1. Introduction This Privacy Policy explains how Zephyr Technology (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit our website or purchase from us, in line with UK GDPR and applicable data protection laws.
2. Data Controller The data controller responsible for your personal data is: ZEPHYR CORP LTD, trading as Zephyr Technology, 124 City Road, London, EC1V 2NX.
3. Personal Data We Collect We may collect and process the following categories of personal data:
• Identity data – name, title;
• Contact data – billing address, delivery address, email address, telephone number;
• Order data – products purchased, order history, payment reference, transaction amount and date;
• Technical data – IP address, browser type, device type, operating system, referral URLs;
• Usage data – how you interact with our website, pages visited, time spent on site;
• Communication data – emails, messages or phone calls between you and us.
We do not store your full card number or CVV; payments are processed securely by third-party payment providers (e.g. Stripe, PayPal).
4. How We Collect Personal Data We collect personal data when you: • Place an order on our website;
• Create an account (if enabled);
• Contact us by email, phone or contact form;
• Browse or interact with our website (via cookies and analytics)
5. Purposes and Legal Bases for Processing We process your personal data for the following
purposes and legal bases:
• To process and fulfil your orders (legal basis: performance of a contract);
• To manage payments, fees and charges (legal basis: performance of a contract / legitimate interest);
• To provide customer service and handle your enquiries (legal basis: performance of a contract / legitimate interest);
• To prevent and detect fraud, including device swapping and payment fraud (legal basis: legitimate interest);
• To comply with legal and tax obligations (legal basis: legal obligation);
• To improve our website, products and services via analytics (legal basis: legitimate interest, subject to cookie consent where required).
6. Sharing of Personal Data We only share personal data where necessary and with appropriate safeguards in place. Recipients may include:
• Payment processors (e.g. Stripe, PayPal) for processing your payments;
• Delivery and logistics partners (e.g. Royal Mail, DPD, UPS) for delivering your orders;
• IT service providers, website hosts, and security/fraud prevention tools;
• Professional advisors (e.g. accountants, legal advisors) where necessary;
• Law enforcement or regulatory bodies where required by law or to protect our rights.
We do not sell, rent or trade your personal data to third parties for marketing purposes.
7. International Data Transfers Some of our service providers may be located outside the UK. Where this is the case, we ensure that appropriate safeguards are in place, such as:
• Adequacy regulations recognised by the UK Government; or
• Standard Contractual Clauses or equivalent legal mechanisms
8. Data Retention We retain personal data only for as long as necessary for the purposes for which it was collected, including for:
• Satisfying any legal, accounting or reporting requirements;
• Handling potential disputes.
Typically, we keep order and invoice records for up to 6 years in line with HMRC requirements.
9. Data Security We implement appropriate technical and organisational measures to protect your personal data, including:
• Secure hosting environments;
• Access controls and staff confidentiality obligations;
• Encryption where appropriate;
• Regular security updates.
While we strive to protect your data, no system is completely secure and we cannot guarantee absolute security of your information
10. Your Rights Under UK GDPR You have the following rights in relation to your personal data, subject to certain conditions:
• Right of access – to request a copy of the personal data we hold about you;
• Right to rectification – to request correction of inaccurate or incomplete data;
• Right to erasure – to request deletion of your data where there is no good reason for us to continue processing it;
• Right to restriction – to request suspension of processing of your data;
• Right to object – to object to processing based on legitimate interests;
• Right to data portability – to request transfer of your data to you or a third party in a structured, commonly used format.
To exercise any of these rights, please contact us at support@zephyrtechnology.co.uk.
11. Cookies and Tracking Technologies Our website uses cookies and similar technologies to:
• Enable essential website functions (e.g. cart, checkout);
• Improve user experience;
• Perform analytics and understand how visitors use the site;
• Assist in fraud prevention and security.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
12. Marketing Communications We currently focus on transactional and service emails rather than marketing. If in future we send marketing communications, we will only do so with your consent or where permitted by law, and you will always have the option to opt out.
13. Children’s Privacy Our website is not intended for children under 18, and we do not knowingly collect data from minors.
14. Complaints If you have concerns about how we handle your personal data, please contact us first so we can attempt to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
15. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes have been made indicates your acceptance of the updated policy.

Refund & Returns Policy — Zephyr Technology

Refund and Returns Policy
1. Overview This Refund and Returns Policy forms part of our Terms and Conditions and sets out in more detail how returns are handled.
2. Change of Mind – Sealed Devices You may request to return a device within 14 calendar days of delivery for a change of mind, provided that:
• The device remains in its original, sealed packaging;
• The handset has not been activated or used;
• All accessories and documents are present and unused.
Once inspected and approved, we will refund the product price to your original payment method.
3. Opened Devices Where a device has been opened, we may, at our discretion, accept a return only where there is a valid reason (such as a genuine mistake in model or storage capacity). A restocking fee of up to 30% may be deducted to cover:
• Reduction in resale value after activation;
• Technical inspection and testing;
• Administrative and handling costs.
4. Faulty Devices All new Apple devices are covered by Apple’s global manufacturer warranty. If a fault develops, you should contact Apple Support or an Apple Store directly. In many cases, Apple can repair or replace devices more quickly and accurately than a third party.
We may assist with information such as proof of purchase if required by Apple.
5. Return Process Before sending any item back to us, you must contact support@zephyrtechnology.co.uk with your order number and reason for return. We will provide instructions and, where applicable, a return address. Unauthorised returns may be refused and returned to sender.
6. Condition of Returned Items All returned items must be securely packaged. We recommend using tracked and insured postage. We are not responsible for items lost or damaged in transit on their way back to us.
7. Non-Returnable Items We may refuse returns where: • The product is damaged due to misuse or accident;
• The device is locked with an Apple ID or passcode;
• Accessories or original packaging are missing;
• There is evidence of tampering, parts-swapping or unauthorised repair.

Shipping Policy — Zephyr Technology

Shipping and Delivery Policy
1. Dispatch Times We dispatch orders Monday to Friday (excluding bank holidays). Orders placed before approximately 3pm are usually dispatched the same working day. Orders placed after the cut-off may dispatch the next working day.
2. Delivery Methods We use reputable couriers such as Royal Mail Special Delivery, DPD and UPS. A tracking number will be provided where available. High-value orders may require a signature on delivery.
3. Delivery Responsibility and Risk Risk passes to you when the goods are delivered or signed for at the address specified in your order. If you provide an incorrect address or fail to collect your parcel from a depot or pickup point, we are not liable for any resulting loss.
4. Delays We are not liable for delays to delivery caused by factors outside our control, such as courier delays, weather conditions, strikes or customs checks.
5. Lost Parcels If you believe your parcel is lost in transit, please contact us as soon as possible. We will open an investigation with the courier. A replacement or refund will be provided only once the investigation concludes and the courier confirms the item as lost.

Warranty Policy — Zephyr Technology

Warranty Policy
1. Manufacturer Warranty All new Apple devices we sell are covered by Apple’s standard manufacturer warranty, subject to Apple’s terms. Warranty length is typically 12 months from the original purchase or activation date, but Apple’s specific terms prevail.
2. How to Make a Warranty Claim If a fault develops, please contact Apple directly via:
• Apple Support online;
• Apple Support app;
• An Apple Store or authorised service provider.
They may run diagnostics and offer repair or replacement under warranty if eligible.
3. What Is Not Covered Neither Apple’s warranty nor our obligations cover:
• Accidental or deliberate damage;
• Liquid damage;
• Damage caused by third-party repairs or modifications;
• Cosmetic damage not affecting function;
• Software issues caused by user-installed apps or unauthorised modifications.

Cookie Policy — Zephyr Technology

Company Name: ZEPHYR CORP LTD
Trading Name: Zephyr Technology
Company Number: 15640926
Registered Address: 124 City Road, London, EC1V 2NX
Email: support@zephyrtechnology.co.uk
Phone: 07500990009
Website: www.zephyrtechnology.co.uk
Last Updated: 29 November 2025

Cookie Policy
1. What Are Cookies? Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to site owners.
2. How We Use Cookies We use cookies to:
• Enable essential functions (e.g. cart, checkout, login);
• Improve site performance and user experience;
• Help prevent fraud and maintain security;
• Analyse traffic and usage patterns (via analytics tools).
3. Types of Cookies We Use • Strictly Necessary Cookies – required for website functionality;
• Performance/Analytics Cookies – help us understand how visitors use our website;
• Functionality Cookies – remember your preferences where applicable.
4. Managing Cookies You can control and delete cookies through your browser settings. However,
disabling strictly necessary cookies may prevent the website from functioning properly.